A Guide to Digital Process Automation and What's Next?

In the era of modern business, where efficiency and speed are the keys to success, Digital Process Automation (DPA) has emerged as a game-changer. Forget the jargon and complexities; let's break down DPA in simple terms and explore its trends, predictions, and how it differs from its close cousin, Robotic Process Automation (RPA).

Understanding Digital Process Automation (DPA)

Digital Process Automation, at its core, is about streamlining and automating repetitive, rule-based tasks within a business process. Imagine a scenario where mundane tasks like data entry, form processing, or invoice approvals can be executed without human intervention. That's DPA in action.

How DPA Works?

DPA integrates with existing systems, applications, and databases to create a digital workflow. This workflow ensures that data flows smoothly from one step to the next, triggering actions, validations, and decisions as needed.

Take the example of a customer onboarding process. Instead of manual data entry and cross-referencing across various systems, DPA can automate the entire process. When a customer submits an application, DPA can validate the information, perform necessary background checks, update relevant databases, and notify the necessary stakeholders—all without any manual intervention.

Trends & Predictions in Digital Process Automation

Hyper Automation 

  •  DPA is evolving into hyper-automation, an advanced form where businesses integrate various technologies, such as artificial intelligence (AI), machine learning (ML), and advanced analytics. This trend aims to automate complex processes that involve both structured and unstructured data, pushing the boundaries of what DPA can achieve.

Low-Code and No-Code Platforms

  • Traditionally, implementing automation required extensive coding skills. However, the rise of low-code and no-code platforms allows even non-technical users to design and deploy automated processes. This democratization of automation empowers a broader range of professionals to contribute to process improvement.

Customer-Centric Automation

  • Businesses are increasingly using DPA to enhance customer experiences. From personalized communication to quicker problem resolution, DPA is playing a pivotal role in ensuring that customer interactions are smooth, efficient, and tailored to individual needs.

Remote Work Enablement

  •  The COVID-19 pandemic accelerated the shift toward remote work. DPA has become a crucial tool in facilitating remote collaboration by automating processes that were traditionally conducted in physical offices. This trend is likely to continue as businesses embrace hybrid work models.

Enhanced Security Measures

  •  With the increasing reliance on digital processes, security is a top concern. DPA is expected to incorporate more robust security features, including advanced authentication methods and encryption, to safeguard sensitive data and ensure compliance with regulatory requirements.

Streamline Your Operations with Digital Process Automation. Discover How with Silent Infotech experts.

Digital Process Automation vs. Robotic Process Automation

While Digital Process Automation (DPA) and Robotic Process Automation (RPA) are often used interchangeably, they serve distinct purposes within the domain of business process automation.

Scope & Application

Digital Process Automation

  • Primarily deals with automating repetitive, rule-based tasks. It excels in tasks that involve interacting with existing software applications through user interfaces.
  • Robotic Process Automation
  • Primarily deals with automating repetitive, rule-based tasks. It excels in tasks that involve interacting with existing software applications through user interfaces. 


Digital Process Automation

  • Offers greater flexibility in handling dynamic and complex processes. It adapts well to changes in business rules, data sources, or workflow structures.
  • Robotic Process Automation
  • Excels in repetitive tasks with well-defined rules. It may face challenges when dealing with unstructured data or processes that require frequent adjustments. 


Digital Process Automation
  • Integrates with a wide range of systems, databases, and applications. It ensures a holistic approach to automation by connecting different components of a business process.
  • Robotic Process Automation
  • Integrates with a wide range of systems, databases, and applications. It ensures a holistic approach to automation by connecting different components of a business process.

Cognitive Capabilities

Digital Process Automation
  • Leverages advanced technologies like AI and ML to make decisions, learn from data, and adapt to changing conditions. It has the potential for more intelligent and autonomous decision-making.
  • Robotic Process Automation
  • Typically lacks advanced cognitive capabilities. It follows predefined rules and scripts, making it well-suited for routine, rule-based tasks but less adaptable to situations requiring learning or decision-making.

While RPA is a valuable tool for automating repetitive tasks, DPA takes automation to a broader level by orchestrating end-to-end business processes, incorporating various technologies, and adapting to changing business conditions.

Get FREE Consultation On Digital Process Automation

Digital Process Automation in Practice

To understand the impact of DPA, let's delve into a real-world scenario. Consider a large retail chain with a vast inventory and numerous suppliers. The process of managing and restocking inventory involves multiple steps, from monitoring stock levels to placing orders and updating records. 

In a traditional setup without DPA, this process would likely be time-consuming and prone to errors. Human involvement in each step increases the likelihood of discrepancies, delays, and inefficiencies. Now, introduce DPA into the equation. 

DPA can automate the entire inventory management process. It starts by continuously monitoring stock levels in real-time. When certain thresholds are reached, DPA triggers the creation of purchase orders, factoring in supplier lead times, historical data, and current demand trends. These purchase orders are automatically sent to suppliers, and the system updates inventory records upon order confirmation and receipt.

Throughout this process, DPA ensures seamless communication between the inventory management system, suppliers' systems, and relevant stakeholders within the organization. It reduces the need for manual intervention, minimizes errors, and accelerates the entire inventory replenishment cycle. 

The retail chain, armed with DPA, can now allocate human resources to strategic decision-making, such as optimizing stock levels based on market trends or negotiating better deals with suppliers. The result is a more agile, efficient, and competitive business.

Looking Ahead 

As we look ahead, the trends in DPA suggest a continued focus on hyper-automation, accessibility through low-code platforms, customer-centric applications, remote work enablement, and enhanced security measures. Businesses that embrace these trends are likely to experience greater agility, improved customer satisfaction, and a competitive edge.

About Silent Infotech

Silent Infotech is your go-to partner in the digital age. In a world where businesses need to adapt fast, Silent Infotech simplifies the process. Specializing in creating custom MVPs, we enable quick implementation of innovative features, giving companies a competitive edge. As a tech-savvy company, Silent Infotech paves the way for businesses seeking a successful and adaptable technological journey.

Rajesh R

​A seasoned IT Integrations and ERP Solution Architect boasts over a decade's expertise in revolutionizing business processes through cloud-based ERP and MIS software solutions. Proficient in leveraging avant-garde technologies such as Blockchain, Al, IoT, etc in crafting bespoke software solutions. His extensive background encompasses tailor-made software solutions across diverse industries like Sales, Manufacturing, Food Processing, Warehouse Operations→ and B2B Businesses. Rajesh excels in engineering and deploying enterprise-grade business software, playing a pivotal role in Business Solution Consulting and designing intricate software solution architectures for many Fortune 500 enterprises.

Schedule Consultation with Rajesh   S​​​​chedule Now

in ERP