Location: Gandhinagar/Ahmedabad, Gujarat (Onsite Position No Work From Home Option Available)
Type: Full-time
Company: Silent Infotech Pvt Ltd
About the Role:
Silent Infotech is looking for a proactive and bilingual Customer Service Executive fluent in
German and proficient in English to support our client interaction and service management
operations in Germany.
Key Responsibilities:
- Support the sales team in lead generation, qualification, and follow-up processes
- Coordinate communication between the Germany office and international stakeholders
- Translate sales content, client queries, and product information between German and English
- Assist with CRM data entry and client status updates
- Schedule client demos, product briefings, and internal syncs
- Perform basic competitive and market research
Required Skills & Qualifications:
- Enrolled in or recently graduated from a program in Business, Marketing, or related fields
- Native-level German (C1+) and strong English (B2+) proficiency. French, Danish or Dutch Languages will be add on.
- Excellent interpersonal and communication skills
- Well-organized, detail-oriented, and self-motivated
- Comfortable using MS Office or Google Workspace
Good to Have (Bonus Skills):
- Basic knowledge or exposure to modern ERP systems such as Odoo, SAP, Microsoft Dynamics
- Familiarity with mobile app ecosystems and SaaS-based platforms
- Understanding of software development or product lifecycle terminology
- Experience using CRM tools like HubSpot, Odoo CRM, Salesforce
- Prior internship or involvement in tech sales, B2B outreach, or startup environments
- Fluency in additional European languages such as French, Dutch, or Danish is a strong plus.
- Prior experience in international customer service is beneficial.
- Knowledge of cross-cultural communication or EU regulatory context is an advantage.
**Note:** Female candidates are encouraged to apply for this position.
Location Preference:
- Candidates based in or near Gandhinagar or Ahmedabad will be preferred. Hybrid arrangements can be considered based on candidate availability
Why Join Silent Infotech?
- An international ERP company and tech solutions provider
- Leading tech innovation world as a part of top 3% innovators globally.
- Serving premium clients and premium technology domain.
- Mentorship, learning pathways, and career progression opportunities