What is difference between Bitrix64 and Odoo CRM?

Here is a basic difference of any closed source CRM (Bitrix, MS Dynamics, ZOHO CRM, Suger CRM etc) & Open source CRM (e.g. Odoo, Orange etc)

Open Source CRM

  • There will be no licensing terms and you will own the system.
  • You’ll have to rent/own infrastructure and yourself will be responsible to manage it.
  • You have full rights to customize it as you will have the source code.
  • You can establish your own business process on rather than accepting already established process of some software.
  • TCO (Total Cost of Ownership) might be more than hosted ones. It might have bit more operational cost.
  • Export the data and migrate to some other software will be easy as you own that software.
  • Data privacy and confidentiality will be maintained.
  • You will have built in website already connected with CRM/backend (Tight coupling)
  • Extensibility of having accounting, sales, purchase, payroll, inventory on a single click installation without any extra cost.

Hosted CRM (Closed Source)

  • No/little setup cost
  • You don’t need to worry about infrastructure and maintenance.
  • You will not own the software and will need to accept the licensing terms.
  • Very small customization might be allowed.
  • You will need to adopt the business process (workflow) of that software.
  • Migration to other software in future might be difficult.
  • No TCO (Total cost of ownership) as you will not own the software.
  • You will need to write/develop middleware interface to connect with any website (Loose coupling)

 

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